We will provide you with a full refund if your item is faulty due to a manufacturing default. If this is the case Bag Envy will also cover the cost for return postage.
If you are not completely happy with your purchase from Bag Envy we will allow a period of 7 days to return your item. It must be in the original condition in which you received it. You will then have the choice to receive a credit note in which you will have 12 months to use or an exchange. You will need to pay for the return postage.
Please choose your products wisely as we do not exchange or refund on sale items.